Hypotenol
Hypotenol
Learn how to return a Hypotenol product, the conditions for returns and refunds, and your right of withdrawal.
Last updated: 15 September 2026
This Return Policy explains the conditions and procedures for returning products purchased through the Hypotenol website. It applies to all customers in the countries where Hypotenol is sold: Italy, Portugal, Spain, Bulgaria and Cyprus.
We are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, you have the right to return the product in accordance with this policy and applicable consumer protection laws.
In accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable national laws, you have the right to withdraw from the purchase within 14 calendar days from the day you receive the product, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision by contacting us through the contact form available on the website, within the 14-day period.
To be eligible for a return, the following conditions must be met:
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used, unless the product is defective or damaged upon arrival.
Notify us of your intention to return the product through the contact form on the website within 14 days of receipt.
Place the unopened product in its original packaging, together with the proof of purchase.
Send the package to the return address provided by our customer service representative.
Return shipping costs are the responsibility of the customer, unless the product was defective or the wrong item was delivered.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 14 calendar days from the date of approval.
Refunds are issued using the same payment method used for the original purchase, unless otherwise agreed. In the case of cash-on-delivery payments, the refund may be issued by bank transfer or another mutually agreed method.
If you receive a defective or damaged product, please contact us immediately through the contact form on the website. We will arrange for a replacement or a full refund, including the cost of return shipping.
Please provide a description of the defect or damage, and if possible, attach photographs of the product. This will help us process your request quickly.
The following items are not eligible for return or refund:
If you wish to cancel your order before it has been shipped, please contact us as soon as possible through the contact form on the website. If the order has not yet been dispatched, we will cancel it and no payment will be required.
If you refuse to accept the delivery of the product, the package will be returned to the sender. In such cases, we reserve the right to charge the customer for the shipping and handling costs incurred, in accordance with applicable laws.
This Return Policy does not affect your statutory rights as a consumer. For more information about your rights under EU consumer protection law, please consult the relevant national consumer authority in your country of residence.
We reserve the right to update or modify this Return Policy at any time. The updated version will be published on this page with a revised "Last updated" date. Changes will not affect orders placed before the date of the update.
If you have any questions about this Return Policy or wish to initiate a return, please contact us through the contact form available on the website.